Rijo Kurian Babu

Managed Services Specialist

Rijo Kurian Babu is a highly skilled ICT professional with over 14 years of experience in IT service delivery, infrastructure management, and business-IT alignment across industries such as healthcare, oil & gas, telecommunications, and travel. He brings a proven track record of ensuring operational excellence, SLA compliance, and seamless IT support in high-stakes environments.

Rijo specialises in providing critical on-site and remote support for end-user devices, enterprise applications, and networked ICT systems. His ability to problem solve complex issues while maintaining compliance standards ensures minimal downtime in a fast-paced business setting.

Having worked with Sharjah Airport Travel Agency (SATA), Rijo led IT operations, optimizing service delivery and spearheading projects like the HR Portal and E-Visa Portal deployments. His vendor management skills and focus on high availability directly enhanced business efficiency. During his tenure at Reliance Industries Ltd, he ensured continuity for refinery and trading operations, resolving major IT incidents and supporting platforms like Bloomberg and Thomson Reuters. Earlier roles included managing IT infrastructure for Tata Steel’s Kalinga Nagar project and ensuring 99.9% uptime at NIC’s data center under HCL.

Rijo’s expertise spans IT infrastructure, incident resolution, stakeholder collaboration, and cross-functional leadership, backed by certifications in ITIL, CCNA, and MCP. His adaptive, user-centric approach makes him a valuable asset for organizations seeking to align IT solutions with strategic goals.